Frequently Asked Questions

We offer free delivery for most postcodes within India for orders above Rs. 3000/-, subject to the minimum order quantity mentioned against the product.

Yes, we ship worldwide.

We currently haven’t activated the feature to place an international shipping order directly from the site. Please contact us on WhatsApp (+91-7799886867) or Email (contact@theoneshop.in) with the selection of products, quantity required and shipping address. We will let you know the total amount payable along with shipping, and the order procedure.

The shipping cost for overseas orders would depend on the weight slab, which will be calculated based on the products you order and the quantity required.

We generally ship through FedEx Priority. We may be using other carriers like UPS, DHL, etc., on case to case basis. You will be provided with the corresponding tracking number upon shipping.

Most orders are usually shipped within 2 working days, subject to stock availability. Transit time in courier would depend on the destination, and would take anywhere between 2 to 7 working days. The despatch time for each product is mentioned against the corresponding product description, and would vary from 5 to 21 working days depending on the product. You can check with us on +91-7799886867 for scope of early despatch.
We do offer priority shipment options, subject to stock availability and courier service to the desired destination. To discuss the same, please email us on contact@theoneshop.in or call +91-7799886867.
We have a warehouse store, attached to our warehouse in Hyderabad. You can look at the display products and buy directly at the store, subject to stock availability. If you wish to order for samples elsewhere within India, please contact us through WhatsApp or email as mentioned in the contact page.
Yes, we offer gift wrapping on a case to case basis. Only products which come with a box are eligible for gift wrapping. For further information, you can WhatsApp us on +91-7799886867.
We currently do not offer cash on delivery option. All consignments will be despatched through third party courier, only on prior order using the payment options provided.
We strictly do not exchange or take returns of products once sold. We advise you to order as per the required quantity.