Frequently Asked Questions

What are your shipping costs in India?

We offer free delivery for most postcodes within India for orders above Rs. 1500/-, subject to the minimum order quantity mentioned against the product.

Do you ship overseas?

Yes, we ship worldwide.

How do I place an order for international shipping?

We currently haven’t activated the feature to place an international shipping order directly from the site. Please contact us on WhatsApp (+91-7799886867) or Email (contact@theoneshop.in) with the selection of products, quantity required and shipping address. We will let you know the total amount payable along with shipping, and the order procedure.

What are your international shipping costs?

The shipping cost for overseas orders would depend on the weight slab, which will be calculated based on the products you order and the quantity required.

Which carrier do you use for international shipping?

We generally ship through FedEx, UPS or DHL. We may be using other carriers, on case to case basis. You will be provided with the corresponding tracking number upon shipping.

How many days will it take to deliver my order?

Most orders are usually shipped within 2 working days, subject to stock availability. Transit time in courier would depend on the destination, and would take anywhere between 2 to 7 working days. The despatch time for each product is mentioned against the corresponding product description, and would vary from 5 to 21 working days depending on the product. You can check with us on +91-7799886867 for scope of early despatch.

Do you offer priority shipments?

We do offer priority shipment options, subject to stock availability and courier service to the desired destination. To discuss the same, please email us on contact@theoneshop.in or call +91-7799886867.

Do you have a physical store?

We have a warehouse store, attached to our warehouse in Hyderabad. You can look at the display products and buy directly at the store, subject to stock availability. If you wish to order for samples elsewhere within India, please contact us through WhatsApp or email as mentioned in the contact page.

Do you offer gift wrapping service?

Yes, we offer gift wrapping on a case to case basis. Only products which come with a box are eligible for gift wrapping. For further information, you can WhatsApp us on +91-7799886867.

Do you offer COD?

We currently do not offer cash on delivery option. All consignments will be despatched through third party courier, only on prior order using the payment options provided.

Can I exchange or return products, if the number of guests at our function is less than expected?

We strictly do not exchange or take returns of products once sold. We advise you to order as per the required quantity.

Best Place to Buy Indian Gifts Online

The One Shop is an exclusive online store for return gifts and corporate gifts, founded in the year 2014. As part of our product category, we bring to you an exclusive collection of Indian Handicrafts and Handlooms – suitable for gifting. The vision of The One Shop is to make it a hassle free experience for Indians worldwide to buy high quality crafts as gifts for any occasion, and get them delivered to their door step. The One Shop works towards impacting the livelihood of artisans at the grass root level, by working with them directly where ever possible. We have proudly been a ‘Make in India’ company, since our inception.

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